Return Policy:

If you are dissatisfied with your merchandise, you may return it within 30 days from the date of purchase for a replacement or refund of your full merchandise cost.

Shipping Methods:

You pay a shipping & handling charge based on the value of your order. This charge will automatically be calculated for you at checkout. Orders for Alaska, Hawaii and U.S. Territories* require additional shipping charges. (Note: Qualifying U.S. Territories have 5-digit USPS Zip Codes)


Shipping Options:

We ship Standard Ground (within 7 business days). We also offer Expedited (2-4 business days), FedEx® 2 Day Air (2 business days), and FedEx® Overnight Air (next business day) delivery options unless otherwise noted on the product page. Delivery by Friday is available for most of our products for Overnight Air or 2-Day Air service to any address in the 48 connected states as long as we receive your order by 1:00 PM EST, Thursday for Overnight Service, or by 1:00 PM EST, Wednesday for 2-Day Air service.  Online orders are shipped via UPS.

Payment Methods:



Ordering online or by phone:

We accept most major credit cards for online orders, including VISA, MasterCard and Discover. If you're new to ordering online, we encourage you to read our security and privacy page. You can order online with the utmost confidence that your credit information is safe and secure.

Ordering by mail:

If you choose to send us your order by US mail, we accept personal check, bank draft (drawn on a U.S. bank only) or money orders.

How to Order:

Order Online

1. Shopping Cart. As you navigate our site, add as many items to your shopping cart as you wish. To see what is in your Shopping Cart, click on the Shopping Cart link at the top of any store page.

2. Wish List. In addition to purchases made today, a Wish List is provided so that you may pre-shop for future purchases as well. At anytime, you can access your Wish List by clicking on the My Account link at the top of any store page.

3. Checkout. Checkout begins with the Shopping Cart. Checking out is a 3-step process:

• Shipping/Billing Address(s). If you have previously shopped with us, your shipping/billing information is already saved. If this is your first time with us, simply enter the Shipping/Billing address. Click Continue.
  
• Shipment Summary. A summary of your order is displayed and an opportunity to enter any special instructions you may have is provided. Click Continue. You may also apply any coupons or gift certificates to the order.
  
• Payment Information. The last step in the checkout process. Enter credit card information and click Complete Order.We've tried to make our online ordering process as easy as possible. If you ever have any questions, please feel free to call us at 941-556-1027.

Order by Phone

If you prefer to order by phone, call us toll-free to talk to one of our courteous Customer Care representatives. Our number is 941-556-1027. Please have your credit card handy.
You can also use that number if you have any questions about the products we offer, or need help selecting the right product for your pet.

Credit Card Verification

All orders on our site are encrypted using Secure Socket Layer (SSL) technology - one of the most prevalent and secure systems available online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal and credit card information is protected when transmitted online. You can find detailed information about SSL technology and how it works online using any of the search engines.

FAQs:

How can I access my account? Ordered online before?

If you have previously ordered from us online, you can access your account through our Login page, either by clicking the "My Account" button, or the "Sign in" button both conveniently located on the top menu bar of practically every page of our website. You then have two ways to log in.

What if I can't log in because I forgot my password? 

Click on the "Forgot Your Password?" link on the sign in page.  Enter your email address and press the 'Continue' button.  Your password will be sent to you via email.  You will then be able to access your account by following the login instruction in the "How can I access my account?" paragraph above.

What if I want to change my password and/or e-mail address?

After you log in to your account, click on "Edit My Profile." Your first name, last name and email address will automatically appear.  For security reasons, your current password is not displayed.  Simply enter the information requested and press the Save button.

What if I am a new customer?

As a new customer you do not yet have an account, and don't need one in order to browse and make your selections.  Once you make your selections and "Checkout" you will be asked to enter the information needed to get your order on its way to you. An account will then be created automatically for you and the next time you order, you just follow the instructions above on accessing your account.

Do you use cookies on your website?

We use cookies to make your shopping experience with us easy and convenient. If you would like to prevent your browser from accepting new cookies or disable cookies altogether, the Help button on your computer's toolbar should tell you how.

How secure is my Credit Card information?

We store your credit card information in a secure database which is completely separate from the website. Even when you log in using your email address and password we do not display your full credit card number. If you happen to log in to our website using a cookie, for your security, your stored credit card number is not used.

Who can I contact if I have other problems or questions?

If you have other problems related to logging in to our website that have not been answered here, you can contact us by calling Warm Noses (941-556-1027) or sending us an email at customercare@warmnoses.com .